Privacy Policy

We value the trust you have placed in Zalomi.com and its affiliates or service partners and therefore we believe in keeping the highest security standards for maintaining the privacy of secured transactions and customer information. Zalomi.com and its website www.zalomi.com (“website”) are committed to providing privacy and following all the essential steps to safeguard the sensitive personal data or information of the users or customers shared by them (he/she) during the visiting or registration or transaction with us. We follow the below-mentioned practices for gathering information and dissemination of the same. The policy is subject to amendments at any time without notice and the revised version will be uploaded to our website. Therefore, the customers must review the policy each time when they visit our website. We access your personal information in accordance with our revised policy considering your continuous visit to our website as your expressed consent. Applicability of Privacy Policy This Privacy Policy applies to www.zalomi.com and its employees, staff, and team members who collect, possess, use, process, record, store, transfer, disclose, deal, handle, and receive sensitive personal data or information of users or customers. Personal Data or Information we collect from you, for the purpose of collection, storage, and usage of such data or information to whom such data or information may be disclosed or transferred and how we protect your privacy. There can be third-party advertising companies and links on our website along with the services we provide. Such third parties may have access to your personal information if you interact with their contents.

Information Collects from the Users

We collect personally identifiable and demographic information when you:

• Visits our website or download the App
• Consent to our use of cookies
• Purchase or return the merchandise at our store.
• Consent to receive our promotions through Email and SMS
• Register and participate yourself in any contest or promotion or other related offers.
• Request for quotes, support, information or access to our information including information related to products and services.
• Download content, software or a software update from our website.
• Subscribe to newsletters, promotional emails, coupons, alerts, updates or other material etc.
• Consent to the collection and processing of your location data.
• Interactions with our customer care services
• Making an online payment
• When providing data access permission

This information might include IP address, session ID, browser type, mobile or desktop ID, referrer, phone numbers, emails, addresses, names, order details, location, method of payment details, feedback, or answers provided by the user to any interactive content that is made available with the website. Selected details regarding your financial information such as credit/debit card or bank account details will be needed to process your online transactions. Zalomi.com follows applicable legislations and generally accepted industrial standards to protect the personal information submitted. Our privacy policies are construed and governed in accordance with the existing legal system of the United Arab Emirates (UAE). However, no method of transmission over the internet or method of electronic usage is 100% secure. Therefore, Zalomi.com cannot guarantee its absolute security. Personal information is not transferred or disclosed to third parties other than as set forth in this privacy policy. If the user does not want their personal information to be collected, processed or shared for the above purposes, he/she may opt, by sending an email to support@zalomi.com (we do encourage you to reach out via email which is checked more often).

cookies

A cookie is a small piece of text that is sent to the user's browser and stored on the computer or mobile device. Zalomi.com may use cookies to get information when your web browser accesses our website. Cookies are useful for enabling the browser to remember information specific to the given user. Signing in is required for certain product services. You will not be able to access such services if you block the cookies. Our website places both permanent and temporary cookies on your computer’s hard drive. Our website cookies do not contain any of your personal information. By tracking the cookies, we can keep track of the product and collect data that we may be using to enhance our website and for promotional and marketing purposes.

Credit Card Information

Please note we don’t process any of your payment information locally to our web server. All payments are handled by payment gateway companies.

Disclosure of your personal data

We will disclosure or transfer or share your personal or demographic or sensitive data or information in accordance with this policy construed in accordance with the relevant regulatory obligations that we are subjected to:

• For the internal purpose to or between or amongst employees or staff or team members of Zalomi.com to process that data for business and specific report generation.
• To a third party, including our affiliates/service partners/logistics partners /customer care/call center working closely with or for or on behalf of or hired by us for improvement or expansion of our business which includes but is not limited to making welcoming calls or inviting alerts to customers or obtaining opinion and feedback about our services or reviewing performance etc. We may process your personal data to such a Third Party in a lawful, safe and responsible manner with all appropriate security and confidentiality.
• For legal requirements, if required to do so by law, and / or statutory authorities or law enforcement authorities or such disclosure is reasonably necessary to respond to court orders, writs, summons, or other legal processes. We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity.

Children and privacy

Zalomi.com does not collect personal information of children intentionally. And we do not offer our services to children under the age of 18. If you are under the age of 18 you are supposed to be guided and consented by the guardian while using Zalomi.com services.

Advertisements on Zalomi Website / App

Third-Party advertising companies may use our website / App to display advertisements when you visit our website or use our App. These companies may use information (not including your name, address, email id, or telephone number) about your visits to this and other websites in order to provide advertisements about their goods and services of interest to you. However, we including our affiliates or associates or service partners and our website / App do not warrant nor are responsible for any representations made by such a third party in any manner.

Policy Updates

Zalomi.com may update, alter, modify, add or change this privacy policy from time to time. We reserve the right to modify this policy. The policy will be published on our website with such changes will have immediate effect once it is uploaded. You can offer views and suggestions, if any, by submitting your feedback to our email address.