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BHD Frequently Asked Questions
1. Your account
No. If you are new to the website you need to register/sign in to our website in order to purchase an item. If you already have an account with Zalomi.com, you can log in using your ID/mobile number and password.
You can go to the forgot password menu. Once you click you will get a one time OTP on your registered Mobile Number/ Email ID. You can use the OTP to reset your password.
Once you enter the website you can find the option for Register/Sign in or Log in. you can start with the verification of your mobile number or Email ID. There will be a form to fill in your details. Once you finish filling in the details required you can press submit to create a new account.
Yes. You can change the current mobile number you are using to log in by making an edit on your Zalomi.com profile page.
2. Order and Purchase
Yes, you can cancel your order. But the cancelation will be possible only before the order has been dispatched from the Zalomi.com outlet. For further details please check the cancellation policy.
When an item is in stock, the “Buy now” and Add to cart options will be available.
On your order history section, you can find the “Track your Order” icon and by clicking on it you can track your order and check the status.
No. You can’t purchase through live chat or Emails. Visit the Zalomi.com website or mobile application in order to make a purchase.
No. If you want to add a new item you will have to place a new order.
Yes, you can. But there might be a slight difference in the delivery date and time if the products come from different categories.
No. Once the information is submitted modifications cannot be made to the order purchased.
Sorry. Currently, Zalomi.com doesn’t have an express delivery system.
Yes. Once your order is placed successfully you will get a confirmation mail along with the order number, order details, payment details and shipment details.
3. Payment and Financing
Yes, we accept cash on delivery. And you can make online payments as well.
Yes, you can. For products amounts up to AED 1000 can avail for installment payment.
If we have sent a refund confirmation mail then the amount will be refunded within 5-7 business days.
Yes, there will be separate invoices for each item you order as well. You will get the invoice for each product along with the package
4. Wallet and Coupons
You can redeem the coupon when you make payment for your purchase. See our E-Wallet terms and conditions.
Yes, there will be separate invoices for each item you order as well. You will get the invoice for each product along with the package
Yes, you can make payments using both coupons as well as any other payment method available. You can redeem the coupons in your wallet if it is redeemable for that particular order. Once the coupon is applied the value of the coupon will be deducted from the total amount to be paid and the rest of the mode of payment you can choose from the available payment options of Zalomi.com.
You can find both generic coupons and private coupons on your Zalomi.com webpage and mobile application. Generic coupons will be visible on the banners on the webpage. And you can purchase upon the offers available in your convenient genre. Private coupons available for you will be visible on your cart when you go for the payment.
Once a coupon is used for a payment you cannot cancel the coupon.
No. coupons are for one-time use. If you used it won’t be credited back to your wallet.
5. Shipment, shipping, and delivery
If the product purchased is over AED 200 there is no need to pay a convenience fee within UAE.
You can return the damaged goods. For more quarries regarding return policy see return and refund policy or connect with our customer care executive
We deliver on all days except for public holidays and government authorized holidays.
Order can be delivered through different deliveries based on the availability of the products.
To schedule the delivery time upon your availability to receive the package, you can contact the Zalomi.com customer care executive over the call or send an Email to support@zalomi.com once you place the order.
Yes, we do. Currently, we deliver in Oman, Qatar, Saudi Arabia, Kuwait, and Bahrain.
Please Contact Us for assistance.
Go to ‘My Orders’ on your Zalomi.com profile to find out the status of your order. You can track your order from there as well.
No. currently we do not have express delivery.
To schedule the delivery time upon your availability to receive the package, you can contact the Zalomi.com customer care executive over the call or send an Email to support@zalomi.com once you place the order.
No. currently we do not have express delivery.
Please Contact Us for assistance.
6. Return and Cancellation
You can return a product within 7 days you received it. For more details see Return and Refund Policy.
Yes, you can. Initiate a return if you want to return a product purchased. But you should know that we cannot accept returns that are incomplete. If the product comes with combo offers, buy one get one, free gifts, you cannot return.
Yes there is. Our delivery partner will contact you regarding the pick-up once the return is initiated. Please see Return and Refund policy.
7. Warranty
If your product fails to operate for a reason elucidated in the Warranty Policy you can claim a warranty. For further detail contact Us or send an Email to support@zalomi.com.
Please see our Warranty Policy.
The invoice you received along with the product can be used to claim the warranty as it contains the details of your purchase. Contact us for more assistance.
Please see our Warranty Policy for details.
We will do our best to complete repairs in 14 business days.