Delivery Policy
Last updated on 25/03/2024
Our delivery policy outlines the shipping methods and timeframes for products purchased from Zalomi. We aim to provide fast and reliable delivery, ensuring your order reaches you safely and on time.
1. Free Delivery on Orders Over AED 200
Zalomi offers complimentary delivery on all orders exceeding AED 200. Orders are typically dispatched within 1-3 working days, depending on stock availability and payment confirmation. Our deliveries are managed through partnerships with various third-party logistic providers, collectively referred to as our logistic partners.
2. Processing and Dispatch
•Orders placed outside of standard working hours or on holidays will be processed on the next working day.
•Delays may occur during peak periods or government-authorized holidays.
•We do not deliver to PO boxes. Please contact customer care for information on specific delivery locations and city limits.
3. Delivery Times
While we aim to dispatch orders promptly, delivery times are influenced by the destination and the courier service used. Consequently, we do not guarantee a specific delivery date. However, we are committed to tracking all shipments to ensure timely delivery and will actively follow up with our logistic partners if there are any delays.
4. Potential Delays
Deliveries may be delayed due to the following circumstances:
•Natural events (such as earthquakes or floods)
•Adverse weather conditions
•Government-mandated holidays or lockdowns
•Logistical challenges beyond our control
•Other unforeseen situations